PRIVACY POLICY


LEGAL NOTICE ON DATA PROTECTION applicable at www.deluxeholidays.es

 


Basic information on Data Protection Data Controller


Deluxe Properties Holidays Group SL.


Purpose of the processing and Legitimation

Purpose 1: To send satisfaction surveys related to the order placed by the customer.

Legitimate basis: Legitimate interest of Deluxe Properties Holidays Group SL. to be able to know the impact of its services and/or products on its customers.


Purpose 2: Sending information or commercial communications by any means about the products and/or services offered by the entity, as well as adapting the commercial offers to the customer’s preferences based on the study and segmentation of the personal and commercial information.

Legitimising basis: Express consent of the interested party by ticking the box accepting the Privacy Policy.


Data recipients
The data provided may be communicated to any entity of Deluxe Properties Holidays Group SL, as well as to any third party, when necessary to comply with the purposes of the processing.


Recipients of international data transfers
The data provided may be communicated to third parties when it is necessary to comply with the purposes of the processing.


Rights of data subjects
The right to access, rectify and delete data, as well as other rights, as explained and detailed in the additional information.
Additional information
You can consult the additional and detailed information on Data Protection at:
*Additional and detailed information.


The purpose of this document is to establish the Privacy Policy of this website, a portal owned by Deluxe Properties Holidays Group SL, with registered office at Avenida los Perales 5 CP 29649 Mijas (Málaga), with C.I.F. B56489636.


In this document we explain how we collect, use, share and protect your personal information as a result of the contracting and use you make of our products, services and our website.


If you have any questions about our Privacy Policy, you can contact us at the physical address mentioned above or by sending an email to the following email address: info@deluxeholidays.es.

Transparency is very important to us, which is why we ask you to take a few moments to read this Privacy Policy, which aims to ensure full compliance with the General Data Protection Regulation, so that you can make a decision in this regard.


1) Data Controller
Who is the Controller of the processing of your data?
Identity:
Deluxe Properties Holidays Group SL. with CIF: B56489636.
Postal address:
Avenida los Perales 5 CP 29649 Mijas (Málaga).

Telephone number:
682 63 41 89


Contact DPO:
info@deluxeholidays.es


2) Purpose of processing
2.1) For what purpose do we process your personal data?
Deluxe Properties Holidays Group SL processes the information provided by the interested parties for the following purposes:


1. Manage the delivery of the order and deal with complaints or suggestions received depending on the order placed.
2. Sending satisfaction surveys related to the order placed by the customer.
3. Sending information or commercial communications, by any means, about the entity’s products and/or services, as well as adapting the commercial offers to the customer’s preferences based on the study and segmentation of the personal and commercial information.
In the event that Deluxe Properties Holidays Group SL. processes your data for purposes other than those for which they were obtained (as defined above), you will be provided, prior to such processing, with information on this new purpose.
The data subject shall be solely liable in the event of having provided false, inaccurate, incomplete or out-of-date data.


2.2) How long will we keep your data?
The personal data provided will be kept for as long as you do not request their deletion or cancellation and as long as they are adequate, relevant and limited to what is necessary for the purposes for which they are processed.

2.3) Will you need to provide us with all of your data?
Yes, it will be necessary for you to provide us with all the personal data that are identified as mandatory in the order registration.


3) Confidentiality

Deluxe Properties Holidays Group SL undertakes to respect their confidentiality and to use them in accordance with the purposes of the processing, as well as to comply with its obligation to store them and to adapt all measures to prevent alteration, loss, unauthorised processing or access, in accordance with the provisions of the RGPD. (General Data Protection Regulation) and the LOPDGDD (Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights).


4) Rule of use and user responsibility
The user declares and guarantees that he/she is of legal age and has the necessary legal capacity to contract the services offered on the Site and in the App.
In this regard, Deluxe Properties Holidays Group SL may adopt all the measures it deems appropriate to proceed to the effective verification of the age of the users, and they may be required by Deluxe Properties Holidays Group SL. at any time to prove their age by providing a photocopy of their ID card or equivalent document. A negative response to this requirement on the part of the user, as well as the absence of a response within the period indicated by Deluxe Properties Holidays Group SL shall entitle the latter to suspend or cancel the user’s registration.
The user undertakes not to place false or fraudulent orders and to provide the necessary data truthfully and accurately. The lack of truthfulness or incomplete provision of the data provided shall be the sole responsibility of the user and may mean that Deluxe Properties Holidays Group SL will not carry out the order.


5) Legitimation
5.1) What is the legal basis for the processing of your data?
The legal basis for the processing of your data is based on the contractual relationship to which the customer is a party when placing an order, as well as the legitimate interest of Deluxe Properties Holidays Group SL. to be able to know the impact of its services and/or products on its customers, and the express consent of the interested party by ticking the box that allows personalised commercial communications.


5.2) Does the data subject have the right to withdraw his/her consent?
Yes, the data subject has the right to withdraw his/her consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.


5.3) Will automated individual decisions and/or profiling be made, which produce legal effects or affect the data subject significantly in a similar manner?
No, Deluxe Properties Holidays Group SL. will not carry out automated decision-making or profiling with the data subject.

6) Data recipients

6.1) Will your data be shared with other companies and/or third parties? Yes, the data may be communicated to entities of Deluxe Properties Holidays Group SL., as well as to third parties, to carry out the purposes described in the section ‘For what purpose do we process your personal data?’.

7) Recipients of national and international data transfers

7.1) To which recipients will your data be communicated? Deluxe Properties Holidays Group SL. may communicate your data, for the purposes described in the section ‘For what purpose do we process your personal data?’, to other companies that provide technical digital marketing services. (Management tools) located inside or outside the European Common Economic Area (EU), within the advertising sector.

8) Rights of interested parties

8.1) What are your rights when you provide us with your data? Anyone has the right to obtain confirmation about whether at Deluxe Properties Holidays Group SL. personal data that concerns you are being processed, or not. Likewise, as provided in the General Data Protection Regulation, we inform you that you have the following rights: Access your data: You have the right to access your data to know what personal data we are processing that concerns you. Request the rectification or deletion of your data: In certain circumstances, you have the right to rectify inaccurate personal data that concerns you that is subject to processing by us or, even, to request its deletion when, among other reasons, the data were no longer necessary for the purposes for which they were collected. Request the limitation of the processing of your data: In certain circumstances, you will have the right to request that we limit the processing of your data, in which case we inform you that we will only keep them for the exercise or defense of claims as provided for in the General Regulations. of Data Protection. To the portability of your data: In certain circumstances, you will have the right to receive the personal data that concerns you, and that you have provided to us, in a structured, commonly used and machine-readable format, and to transmit them to another person responsible for the treatment. Oppose the processing of your data: In certain circumstances and for reasons related to your particular situation, you will have the right to oppose the processing of your data in which case, we would stop processing it unless for compelling legitimate reasons, or the exercise or defense of possible claims.

8.2) Where should you go to exercise your rights? To exercise the rights mentioned above, the interested party may contact Deluxe Properties Holidays Group SL. in writing, indicating in the subject “Data Protection”, to the DPO of Deluxe Holidays Group, with postal address Avenida los Perales 5 CP 29649 Mijas (Málaga) or, by email to the address: info@deluxeholidays.es.

8.3) When will we respond to your request? We will respond to your request as soon as possible and, in any case, within a maximum period of one month from receipt of the request. Taking into account the complexity and number of applications received, this period may be extended for another two months if necessary, in which case, Deluxe Properties Holidays Group SL., will inform the interested party of said extensions within a period of one month from receipt of the request, indicating the reasons for said delay.

8.4) Does the interested party have the right to complain? Yes, the interested party, especially when they have not obtained satisfaction in the exercise of their rights, has the right to file a claim with the national control authority, in this case being the Spanish Data Protection Agency. Prior to submitting said claim, the interested party can contact the email address: info@deluxeholidays.es

 

9) Data security
In order to safeguard the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided from its alteration, loss, misuse, disclosure, and processing or access. unauthorized, as required by personal data protection regulations. In this sense, Deluxe Properties Holidays Group SL guarantees the custody of the data subject to processing, for which it will adopt the pertinent measures for such purposes, always in accordance with the state of technology at all times. Our security measures are permanently updated in accordance with technological development and obligations of data protection regulations. In the event that you provide data from a third party, for example, to request an order for a product offered by Deluxe Properties Holidays Group SL. For an acquaintance, friend or relative, you are informed that you will be responsible for having obtained the consent of the person and the data that you provide to Deluxe Properties Holidays Group SL. Furthermore, if you have questions about the processing of your personal data, you can contact the entity described above, in its capacity as Controller, who is at your disposal in case you need additional information regarding the processing of your personal data, wish make suggestions or raise complaints.

Deluxe Properties Holidays Group SL., is not responsible for the processing of your personal data on web pages that are not under the domain of Deluxe Properties Holidays Group SL., which you can access through the different links contained on our website. , nor the security measures adopted by any other website that allows a link to ours. COOKIES We may use “cookies” on our Site. These “cookies” are small files that are stored on the user’s computer, based on the authorizations established in the user’s software browser. The cookie itself is not designed to, nor is it intended to, read personal information from your computer. In the event of using them, it would be to automate access and database entry functions of our Page, such as registration information, adapt the Page to your preferences or interests or personalize promotions or marketing, allow us to track the use of the Page to determine the areas that are useful or most successful and those that are not allowing us to improve and update the Page effectively.
 
Deluxe Properties Holidays Group SL through its website www.deluxeholidays.es it gives you the option to adjust the cookies you want to activate in your browser, either to notify you of the use of ‘cookies’ or to refuse to accept them. In the case of making the aforementioned use of “cookies” if you choose not to accept “cookies”, some parts of the Page may not function properly or may not allow you to access certain parts or sections of it. Once the user has configured their preferences for the use of cookies, they will no longer have to configure them again, but they can always change their configuration at any time through the link provided on the Home of the Page.
 
The purpose of this cookie policy is to inform you clearly and precisely about the cookies used on the Deluxe Holidays Group website. What is a cookie? A cookie is a small piece of text that websites you visit send to your browser that allows the website to remember information about your visit, such as your preferred language and other options, in order to facilitate your next visit and make the site is more useful to you. Cookies play a very important role and contribute to a better browsing experience for the user.

Types of cookies Depending on who is the entity that manages the domain from which the cookies are sent and the data obtained is processed, two types can be distinguished: own cookies and third-party cookies. There is also a second classification according to the length of time they remain stored in the client’s browser, which may be session cookies or persistent cookies. Finally, there is another classification with five types of cookies depending on the purpose for which the data obtained is processed: technical cookies, personalization cookies, analysis cookies, advertising cookies and behavioral advertising cookies. For more information in this regard, you can consult the Guide on the use of cookies from the Spanish Data Protection Agency. Cookies used on the website The cookies that are being used on this portal as well as their type and function are identified below: The Deluxe Holidays Group website uses Google Analytics, a web analytics service developed by Google, which allows the measurement and analysis of navigation on the webpages. In your browser you can see cookies from this service. According to the previous typology, these are first-party, session and analysis cookies. Through web analytics, information is obtained regarding the number of users who access the website, the number of pages viewed, the frequency and repetition of visits, their duration, the browser used, the operator that provides the service, the language. , the terminal you use and the city to which your IP address is assigned. Information that enables a better and more appropriate service from this portal. To ensure anonymity, Google will anonymize your information by truncating the IP address before storing it, so Google Analytics is not used to locate or collect personally identifiable information from site visitors. Google may only send the information collected by Google Analytics to third parties when legally obliged to do so. Under the Google Analytics terms of service, Google will not associate your IP address with any other data held by Google. Another of the cookies that are downloaded is a technical type cookie called JSESSIONID. This cookie allows storing a unique identifier per session through which it is possible to link data necessary to enable ongoing navigation. In addition, a cookie called show_cookies, its own, technical and session type, is downloaded. Manages the user’s consent for the use of cookies on the website, in order to remember those users who have accepted them and those who have not, so that the former are not shown information at the top of the page about. And finally, an advertising cookie related to the Facebook and Instagram applications. These cookies have advertising purposes. They contain a unique randomly generated value that allows the Platform to distinguish browsers and devices. This information is used to measure advertising performance and provide product recommendations based on statistical data. Acceptance of the cookie policy When the user configures the activation of cookies, they assume the use for which they have been created and installed on this Page. How to modify cookie settings You can restrict, block or delete cookies from Deluxe Holidays Group or any other website using your browser. In each browser the operation is different, the ‘Help’ function will show you how to do it.

THIS LEGAL DATA PROTECTION NOTICE SHALL PREVAIL OVER ANY OTHER LEGAL NOTICE/DATA PROTECTION CLAUSE CONTAINING ANY CONDITION THAT CONTRADICTS WHAT IS STATED HEREIN

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